Service Management Platform
DXP - Nectar Services Corp.
A powerful and extensible service management platform that provides visibility, context and actionable insights across multiple workloads and vendor platforms.
Topics
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Cloud-to-Cloud API Access
Cloud Connector
Nectar’s proprietary Cloud Connector enables secure connectivity to public cloud sources such as UCaaS, CCaaS, and CPaaS service telemetry APIs. Built to support enterprise-class volume and resiliency requirements, the Cloud Connector not only provides the platform with public cloud connectivity but also enables ingestion of private enterprise call data.
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Platform
CX Assurance
A Complete Suite of Contact Center DevOps Tools CX is in the spotlight. With massive growth in transaction volume and digital channel complexity, operating a high-performing contact center environment has never been more important, or more challenging.
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Endpoint Client
The Nectar Endpoint Client extends the capabilities of Nectar DXP with advanced endpoint network health and connectivity testing. Installed on the everyday devices that your mobile, work-from-home and remote users rely on for enterprise applications, the Nectar Endpoint Client is an ultra-lightweight, remotely controlled software agent that can be configured to test a variety of network health and service availability transactions.
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Specialized Application Performance Monitoring
Foundation APM
Foundation APM delivers incomparable system health and availability customized for UC and Contact Center assets. Designed to meet the needs of enterprises and service providers, Foundation APM is powered by Nectar’s Remote Intelligence Gateway, which also functions as the on-premises conduit for connecting private datacenter monitoring to Nectar’s cloud.
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Unmatched Visibility For Troubleshooting Real-Time Media And Signaling
Advanced Diagnostics
The industry’s most advanced voice & video troubleshooting tool for SBCs, SIP trunks and other strategic network segments, Nectar Advanced Diagnostics provides voice and video engineers with unmatched capabilities for minimizing downtime and reducing meantime to resolution.
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The Ultimate In End-User Experience Analytics
Endpoint RTC Analytics
No telemetry portrays a more accurate depiction of a user’s experience than statistics captured by the endpoint itself. With support for everything from modern browser-based WebRTC sessions to the time-tested desk phone and soft phone RTCP-XR and QOS feeds, Nectar offers the most comprehensive endpoint quality analysis tools in the UC and Contact Center markets today.
